![]() Also, it requires the user to do stuff, which in my experience, can be frustrating for the user and in turn, makes them unhappy/not confident with your IT magic. The Reason I am not a huge fan of method #2 is the dependence on an external tool to fix an internal issue. Close Co-Pilot and remote control the system via ARD.Re-enter the system name and re-enable remote login and remote management to your organization's specs. Open System Prefrences and go to Sharing.(If you first tried method #1, skip this step.) In the finder, move all the and -related files to the trash.From the FogCreek site, download the remote control package and open the DMG.Again in your nice admin voice, ask the user to double-click on the green icon that says Co-Pilot for the name.Have your end user click the link in the email and open the DMG file that is saved to their downloads folder (if they are on 10.5) or desktop (if they are on 10.4).Set up a Session and email the link to your end user.Go to (or what ever free remote HTTP/Java-based remote control session software makes you smile).Method #2: This is not as secure, but it gives you access. If you are still unable to remote control the system, go to the next, less secure method for correction. Wait two minutes for the remote system to restart, go back into Apple Remote Desktop, and rescan the IP address for the affected system. Supply the password as needed for the admin account. Once the user has saved his/her work, type sudo shutdown -r now and press Enter.You will be force restarting the computer. When prompted, enter the password to continue. Click the Erase button to delete all data on the phone. ![]() A pop-up window will appear on the screen asking you to confirm your decision.
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